Legal
Privacy Policy
Last updated: April 2025
1. Introduction
This Privacy Policy describes how Russald Medical Center and MedicalMex collect, use, store, and protect information submitted through this website and associated communication channels.
2. Information We Collect
We collect personal information (name, email, phone, location), health-related information submitted through questionnaires and evaluations, photos submitted for assessment purposes, and technical data (IP address, browser type, pages visited) through standard web analytics.
3. How Information Is Collected
Information is collected through online forms, pre-evaluation questionnaires, photo uploads, direct email or SMS communication, WhatsApp messaging, and scheduling tools. You are not required to submit personal information to browse this website.
4. Use of AI and Automated Systems
We may use automated systems and AI tools to assist in reviewing submitted questionnaires and photos and generating preliminary assessment results. These tools assist our team and do not replace physician evaluation. Automated results are never final medical determinations.
5. Purpose of Data Use
Your data is used to conduct pre-evaluations and candidacy assessments, coordinate scheduling and logistics, communicate with you about your care, improve our services, and maintain appropriate medical and coordination records.
6. Medical & Coordination Data Sharing
Data submitted through MedicalMex coordination channels may be shared with Russald Medical Center physicians for the purpose of clinical evaluation and treatment planning. Data is not sold or shared with unaffiliated third parties for marketing purposes.
7. Cross-Border Data Handling
Your data may be processed and stored on servers located in Mexico and/or the United States. Privacy laws in these jurisdictions may differ from those in your country of residence. By submitting information, you consent to this cross-border handling.
8. Communication Consent
By submitting a form or evaluation on this website, you consent to being contacted via phone, email, SMS, and WhatsApp regarding your evaluation, scheduling, and care coordination. You may opt out of marketing communications at any time.
9. Data Security
Services are conducted in Mexico and are not governed by HIPAA. We apply reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no internet transmission is fully secure.
10. Data Retention
We retain your data only as long as necessary for operational purposes and legal compliance. You may request deletion of your personal data by contacting legal@russaldmedical.com, subject to legal retention requirements.
11. Third-Party Tools and Platforms
We use third-party service providers for CRM, communication, scheduling, and analytics. These providers have access to data only as necessary to perform their functions and are bound by appropriate data agreements.
12. Cookies and Tracking
This website may use cookies and similar tracking technologies to improve user experience and analyze traffic. You can adjust cookie preferences through your browser settings.
13. Changes to This Policy
This Privacy Policy may be updated periodically. Continued use of our services following any update constitutes acceptance of the revised policy.
14. Contact
For privacy inquiries, data deletion requests, or questions about how your information is handled, contact us at legal@russaldmedical.com.